Refund, Cancellation & Exchange Policy

1. Refund policy

Refunds may be granted when: the wrong product was delivered; the product is defective or not as described; the product was damaged during delivery; or the product was tampered with.

Claims must be made within the time limits set by the relevant seller's terms and applicable law. Because many products are perishable, buyers should inspect their order on delivery and report any problem as soon as possible, with supporting evidence such as photos of the product and packaging. You can report the problem to the seller from your order page; you may also email us so we can help facilitate communication.

Refunds approved by the seller are handled according to the seller's applicable refund obligations and terms, the processing requirements of the payment method or payment provider, and applicable law. Technical facilitation of a refund through the platform does not transfer the seller's underlying refund obligation to Intajna or YAK TECH. Where a refund is processed through the Intajna platform or a payment provider, it is performed in connection with the relevant seller transaction and is subject to the seller's refund arrangement and the payment provider's process. For orders paid in cash on delivery, the refund method is agreed between the buyer and the seller.

2. Perishable goods and exceptions

For health and safety reasons, fresh and perishable food products (such as produce, dairy, eggs and meat) cannot be returned or refunded for change of mind. They are generally eligible for a refund or replacement from the seller only in the cases listed above (wrong, defective, damaged or tampered), reported promptly after delivery.

Refunds are also not available for opened or used hygiene products, products made or prepared to your specific request, or items marked as final sale, unless they were wrong, defective, damaged or tampered with. Natural variations in size, colour or appearance of farm products are not considered defects.

3. Cancellation policy

You may cancel an order free of charge until the seller has accepted it. Once the seller has accepted the order and started preparing it, cancellation may not be possible, particularly for perishable or custom-prepared products.

To cancel, use your order page, or contact us at info@yaktech.net as soon as possible.

4. Exchange policy

Exchanges (replacement with the same product) may be offered if the wrong product was delivered, the product is defective or damaged, or it does not match its description, subject to agreement and availability from the seller. Requests must be made promptly and within the time limits set by the seller's terms and applicable law.

Non-perishable items must be returned unused and in their original packaging unless defective. Exchanges are not available for perishable goods for change of mind, custom-prepared items, or items marked as final sale.

5. General conditions

Return delivery costs are borne by the seller when the problem is due to the seller's error; otherwise they are the customer's responsibility.

The seller may inspect returned items or supporting evidence before approving a refund or exchange.

Nothing in this policy excludes or limits any mandatory consumer rights or any responsibility that cannot legally be excluded.

This policy is provided to clearly inform customers of their rights and responsibilities before purchase.

6. Contact

Intajna (intajna.net) is operated by YAK TECH S.A.R.L. – Sole Partner, Lebanon.

Address: Beirut, Mazraa, Badaro, Georges Catroux Street, Khanmerian Building, Fifth Floor, Lot No. 4916/Mazraa, Plot No. 13, Lebanon.

Email: info@yaktech.net